{"id":4,"date":"2020-05-25T08:16:35","date_gmt":"2020-05-25T06:16:35","guid":{"rendered":"http:\/\/support.geostru.eu\/?page_id=4"},"modified":"2026-06-11T16:08:22","modified_gmt":"2026-06-11T14:08:22","slug":"support","status":"publish","type":"page","link":"https:\/\/support.geostru.eu\/en\/support\/","title":{"rendered":"Support-ticket"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>BEFORE OPENING A TICKET READ <span style=\"color: #3b8ced\"><a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/en\/general-terms-and-conditions-of-customer-service\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/span>.<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><strong>THE ANSWER TO YOUR QUESTION MAY BE IN OUR <span style=\"text-decoration: underline\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"https:\/\/support.geostru.eu\/en\/faq\/\">FAQs<\/a><\/span><\/span><\/strong><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"text-decoration: underline;color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www.geostru.eu\/en\/come-installare-il-software\/\" target=\"_blank\" rel=\"noopener\"><strong>HOW TO DOWNLOAD AND INSTALL GEOSTRU SOFTWARE<\/strong><\/a><\/span><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: justify\">IF YOU NEED TO UPGRADE TO A MAJOR RELEASE (FOR EXAMPLE, FROM 2024 TO 2025, ETC.), FIRST DEACTIVATE THE SOFTWARE, DOWNLOAD THE NEW VERSION FROM YOUR USER AREA, AND THEN ACTIVATE IT.<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: justify\"><strong>PLEASE NOTE THAT FILE CHECKS, RESULT CHECKS AND PROJECT CONSULTANCY ARE NOT INCLUDED IN THE BASIC SUPPORT PACKAGE BUT ARE PART OF THE <span style=\"text-decoration: underline\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"https:\/\/www.geostru.eu\/en\/shop\/support-en\/paid-advanced-support\/\" target=\"_blank\" rel=\"noopener\">ADVANCED SUPPORT PACKAGE<\/a><\/span><\/span>, WHICH IS SUBJECT TO A FEE.<\/strong><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: justify\"><strong>FOR ISSUES RELATING TO LICENCES OR ACTIVATION, PLEASE SEND AN EMAIL TO <span style=\"text-decoration: underline\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"mailto:office@geostru.eu\">office@geostru.eu<\/a><\/span><\/span>.<\/strong><\/h3>\n<h3 style=\"text-align: justify\"><strong>IF PAYMENT WAS MADE BY BANK TRANSFER, PLEASE SEND A COPY OF THE RECEIPT TO <\/strong><span style=\"text-decoration: underline\"><span style=\"color: #0000ff\"><strong><a style=\"color: #0000ff;text-decoration: underline\" href=\"mailto:office@geostru.eu\">office@geostru.eu<\/a> <\/strong><\/span><\/span><strong>SO THAT WE CAN COMPLETE YOUR ORDER.<\/strong><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: justify\">Due to the high volume of support enquiries we receive, it may take longer than usual to receive a response from our agents.<\/p>\n<p style=\"text-align: center\"><strong>Please note<\/strong><\/p>\n<p style=\"text-align: justify\">The support service is available exclusively to customers who renew their licence annually. To check the status of your licence, please <a href=\"https:\/\/www.geostru.eu\/en\/upgrade-check\/\" target=\"_blank\" rel=\"noopener\">click here<\/a>. For more information on the status of updates, <a href=\"https:\/\/www.geostru.eu\/en\/updates\/\">click here<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n\n<div class=\"bootstrap-iso\">\n  \n  <div id=\"wpsc_tickets_container\" class=\"row\" style=\"background-color:#FFFFFF !important;color:#000000 !important; border-color:#1C5D8A !important;\"><\/div>\n  <div id=\"wpsc_alert_success\" class=\"alert alert-success wpsc_alert\" style=\"display:none;\" role=\"alert\">\n    <i class=\"fa fa-check-circle\"><\/i> <span class=\"wpsc_alert_text\"><\/span>\n  <\/div>\n  \n  <div id=\"wpsc_alert_error\" class=\"alert alert-danger wpsc_alert\" style=\"display:none;\" role=\"alert\">\n    <i class=\"fa fa-exclamation-triangle\"><\/i> <span class=\"wpsc_alert_text\"><\/span>\n  <\/div>\n  \n<\/div>\n\n<!-- Pop-up snippet start -->\n<div id=\"wpsc_popup_background\" style=\"display:none;\"><\/div>\n<div id=\"wpsc_popup_container\" style=\"display:none;\">\n  <div class=\"bootstrap-iso\">\n    <div class=\"row\">\n      <div id=\"wpsc_popup\" class=\"col-xs-10 col-xs-offset-1 col-sm-10 col-sm-offset-1 col-md-8 col-md-offset-2 col-lg-6 col-lg-offset-3\">\n        <div id=\"wpsc_popup_title\" class=\"row\" style=\"background-color:#0473AA !important;color:#FFFFFF !important;\" ><h3>Modal Title<\/h3><\/div>\n        <div id=\"wpsc_popup_body\" class=\"row\">I am body!<\/div>\n        <div id=\"wpsc_popup_footer\" class=\"row\" style=\"background-color:#F6F6F6 !important;\">\n          <button type=\"button\" class=\"btn wpsc_popup_close\">Close<\/button>\n          <button type=\"button\" class=\"btn wpsc_popup_action\">Save Changes<\/button>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<!-- Pop-up snippet end -->\n\n<script>\n  var wpsc_setting_action = 'init';\n<\/script>\n\n<p><!-- \/wp:paragraph -->[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] BEFORE OPENING A TICKET READ HERE. [\/vc_column_text][vc_column_text css=&#8221;&#8221;] THE ANSWER TO YOUR QUESTION MAY BE IN OUR FAQs [\/vc_column_text][vc_column_text css=&#8221;&#8221;] HOW TO DOWNLOAD AND INSTALL GEOSTRU SOFTWARE [\/vc_column_text][vc_column_text css=&#8221;&#8221;] IF YOU NEED TO UPGRADE TO A MAJOR RELEASE (FOR EXAMPLE, FROM 2024 TO 2025, ETC.), FIRST DEACTIVATE THE SOFTWARE, DOWNLOAD THE NEW VERSION&hellip;<\/p>\n","protected":false},"author":216,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-microsite.php","meta":{"footnotes":""},"class_list":["post-4","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages\/4"}],"collection":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/users\/216"}],"replies":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":4,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages\/4\/revisions"}],"predecessor-version":[{"id":45312,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages\/4\/revisions\/45312"}],"wp:attachment":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/media?parent=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}