{"id":4,"date":"2020-05-25T08:16:35","date_gmt":"2020-05-25T06:16:35","guid":{"rendered":"http:\/\/support.geostru.eu\/?page_id=4"},"modified":"2026-08-17T19:23:01","modified_gmt":"2026-08-17T17:23:01","slug":"support","status":"publish","type":"page","link":"https:\/\/support.geostru.eu\/en\/support\/","title":{"rendered":"Support-ticket"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center\">GeoStru Technical Support<\/h2>\n<p style=\"text-align: center\">Before opening a ticket, please read the <a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/en\/general-terms-and-conditions-of-customer-service\/\">terms and conditions of the support service<\/a>: many answers are already in our <a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/en\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div style=\"background: #f5f8fc; border-left: 4px solid #3b8ced; padding: 18px 22px; min-height: 240px\">\n<h4 style=\"margin-top: 0\">Before opening a ticket<\/h4>\n<ul>\n<li>Check the <a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/en\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ<\/a>: the solution may already be there.<\/li>\n<li>Guide to <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/en\/come-installare-il-software\/\" target=\"_blank\" rel=\"noopener\">downloading and installing GeoStru software<\/a>.<\/li>\n<li><strong>Updates:<\/strong> with the new Smart Update system the software updates itself, with no need to deactivate and reactivate; the latest version is always available in your <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/en\/my-account\/\">user area<\/a>.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div style=\"background: #fdf8f0; border-left: 4px solid #e8a33d; padding: 18px 22px; min-height: 240px\">\n<h4 style=\"margin-top: 0\">When you don&#8217;t need a ticket<\/h4>\n<ul>\n<li><strong>Licenses and activations:<\/strong> write to <a style=\"color: #3b8ced\" href=\"mailto:office@geostru.eu\">office@geostru.eu<\/a>.<\/li>\n<li><strong>Payment by bank transfer:<\/strong> send a copy of the receipt to <a style=\"color: #3b8ced\" href=\"mailto:sales@geostru.eu\">sales@geostru.eu<\/a> so we can close your order.<\/li>\n<li><strong>File checking, results verification and design consultancy:<\/strong> not included in basic support \u2014 see our <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/en\/shop\/support-en\/paid-advanced-support\/\" target=\"_blank\" rel=\"noopener\">paid advanced support<\/a>.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<br \/>\n<a href=\"https:\/\/help.geostru.io\/\" target=\"_blank\" rel=\"noopener\" style=\"display: block; background: #f5f8fc; border: 1px solid #e2eaf3; border-left: 4px solid #3b8ced; border-radius: 8px; padding: 16px 22px; text-decoration: none; color: inherit\"><strong>Software manuals:<\/strong> the user guides for all GeoStru programs, in every available language, at <span style=\"color: #3b8ced; text-decoration: underline\">help.geostru.io<\/span>.<\/a><br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center; font-size: 90%\"><strong>The support service is reserved for customers with an annually renewed update plan<\/strong> \u2014 <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/en\/upgrade-check\/\" target=\"_blank\" rel=\"noopener\">check your license status<\/a> \u00b7 <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/en\/updates\/\" target=\"_blank\" rel=\"noopener\">updates status<\/a><br \/>Due to the high volume of requests, response times may be longer than usual.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<div style=\"background:#f5f8fc;border-left:4px solid #3b8ced;padding:18px 22px;max-width:640px;margin:0 auto\"><p>To open a new ticket, enter the email address linked to your license: we will check that your annual update plan is active.<\/p><form method=\"post\" action=\"\"><input type=\"hidden\" id=\"gs_supgate_nonce\" name=\"gs_supgate_nonce\" value=\"b299db9d01\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/4\" \/><label style=\"display:block;margin-bottom:6px;font-weight:600\">Your email<\/label><div style=\"display:flex;gap:10px;flex-wrap:wrap;align-items:center\"><input type=\"email\" name=\"gs_gate_email\" required style=\"flex:1;min-width:220px;height:44px;box-sizing:border-box;padding:0 12px;margin:0\" value=\"\"><button type=\"submit\" style=\"background:#3b8ced;color:#fff;border:0;height:44px;box-sizing:border-box;padding:0 24px;margin:0;line-height:44px;cursor:pointer\">Verify<\/button><\/div><\/form><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] GeoStru Technical Support Before opening a ticket, please read the terms and conditions of the support service: many answers are already in our FAQ. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Before opening a ticket Check the FAQ: the solution may already be there. Guide to downloading and installing GeoStru software. Updates: with the new Smart Update system the&hellip;<\/p>\n","protected":false},"author":216,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-microsite.php","meta":{"footnotes":""},"class_list":["post-4","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages\/4"}],"collection":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/users\/216"}],"replies":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":4,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages\/4\/revisions"}],"predecessor-version":[{"id":46742,"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/pages\/4\/revisions\/46742"}],"wp:attachment":[{"href":"https:\/\/support.geostru.eu\/en\/wp-json\/wp\/v2\/media?parent=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}