{"id":874,"date":"2020-05-25T08:16:35","date_gmt":"2020-05-25T06:16:35","guid":{"rendered":"https:\/\/support.geostru.eu\/support\/"},"modified":"2026-08-17T19:23:03","modified_gmt":"2026-08-17T17:23:03","slug":"support","status":"publish","type":"page","link":"https:\/\/support.geostru.eu\/ro\/support\/","title":{"rendered":"Ticket de suport"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center\">Suport tehnic GeoStru<\/h2>\n<p style=\"text-align: center\">\u00cenainte de a deschide un ticket, cite\u0219te <a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/ro\/general-terms-and-conditions-of-customer-service\/\">termenii \u0219i condi\u021biile serviciului de suport<\/a>: multe r\u0103spunsuri se afl\u0103 deja \u00een sec\u021biunea <a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/ro\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div style=\"background: #f5f8fc; border-left: 4px solid #3b8ced; padding: 18px 22px; min-height: 240px\">\n<h4 style=\"margin-top: 0\">\u00cenainte de a deschide un ticket<\/h4>\n<ul>\n<li>Consult\u0103 <a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/ro\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ<\/a>: solu\u021bia ar putea fi deja acolo.<\/li>\n<li>Ghid pentru <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/ro\/come-installare-il-software\/\" target=\"_blank\" rel=\"noopener\">desc\u0103rcarea \u0219i instalarea software-ului GeoStru<\/a>.<\/li>\n<li><strong>Actualiz\u0103ri:<\/strong> cu noul sistem Smart Update software-ul se actualizeaz\u0103 singur, f\u0103r\u0103 dezactivare \u0219i reactivare; ultima versiune r\u0103m\u00e2ne disponibil\u0103 \u00een <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/ro\/my-account\/\">zona ta de utilizator<\/a>.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div style=\"background: #fdf8f0; border-left: 4px solid #e8a33d; padding: 18px 22px; min-height: 240px\">\n<h4 style=\"margin-top: 0\">\u00cen aceste cazuri nu este nevoie de ticket<\/h4>\n<ul>\n<li><strong>Licen\u021be \u0219i activ\u0103ri:<\/strong> scrie la <a style=\"color: #3b8ced\" href=\"mailto:office@geostru.eu\">office@geostru.eu<\/a>.<\/li>\n<li><strong>Plat\u0103 prin transfer bancar:<\/strong> trimite o copie a dovezii de plat\u0103 la <a style=\"color: #3b8ced\" href=\"mailto:sales@geostru.eu\">sales@geostru.eu<\/a> pentru \u00eenchiderea comenzii.<\/li>\n<li><strong>Verificarea fi\u0219ierelor, verificarea rezultatelor \u0219i consultan\u021ba de proiectare:<\/strong> nu sunt incluse \u00een suportul de baz\u0103, ci \u00een <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/ro\/shop\/suport-ro\/assistenza-gold\/\" target=\"_blank\" rel=\"noopener\">suportul avansat contra cost<\/a>.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<br \/>\n<a href=\"https:\/\/help.geostru.io\/\" target=\"_blank\" rel=\"noopener\" style=\"display: block; background: #f5f8fc; border: 1px solid #e2eaf3; border-left: 4px solid #3b8ced; border-radius: 8px; padding: 16px 22px; text-decoration: none; color: inherit\"><strong>Manualele software:<\/strong> ghidurile de utilizare pentru toate programele GeoStru, \u00een toate limbile disponibile, pe <span style=\"color: #3b8ced; text-decoration: underline\">help.geostru.io<\/span>.<\/a><br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center; font-size: 90%\"><strong>Serviciul de suport este rezervat clien\u021bilor cu licen\u021b\u0103 \u00een actualizare anual\u0103<\/strong> \u2014 <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/ro\/upgrade-check\/\" target=\"_blank\" rel=\"noopener\">verific\u0103 starea licen\u021bei tale<\/a> \u00b7 <a style=\"color: #3b8ced\" href=\"https:\/\/www.geostru.eu\/ro\/upgrade\/\" target=\"_blank\" rel=\"noopener\">starea actualiz\u0103rilor<\/a><br \/>Din cauza volumului mare de solicit\u0103ri, timpul de r\u0103spuns poate fi mai lung dec\u00e2t de obicei.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<div style=\"background:#f5f8fc;border-left:4px solid #3b8ced;padding:18px 22px;max-width:640px;margin:0 auto\"><p>Pentru a deschide un ticket nou, introdu adresa de email asociat\u0103 licen\u021bei tale: verific\u0103m dac\u0103 actualizarea anual\u0103 este activ\u0103.<\/p><form method=\"post\" action=\"\"><input type=\"hidden\" id=\"gs_supgate_nonce\" name=\"gs_supgate_nonce\" value=\"ff262514fc\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/ro\/wp-json\/wp\/v2\/pages\/874\" \/><label style=\"display:block;margin-bottom:6px;font-weight:600\">Emailul t\u0103u<\/label><div style=\"display:flex;gap:10px;flex-wrap:wrap;align-items:center\"><input type=\"email\" name=\"gs_gate_email\" required style=\"flex:1;min-width:220px;height:44px;box-sizing:border-box;padding:0 12px;margin:0\" value=\"\"><button type=\"submit\" style=\"background:#3b8ced;color:#fff;border:0;height:44px;box-sizing:border-box;padding:0 24px;margin:0;line-height:44px;cursor:pointer\">Verific\u0103<\/button><\/div><\/form><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Suport tehnic GeoStru \u00cenainte de a deschide un ticket, cite\u0219te termenii \u0219i condi\u021biile serviciului de suport: multe r\u0103spunsuri se afl\u0103 deja \u00een sec\u021biunea FAQ. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text] \u00cenainte de a deschide un ticket Consult\u0103 FAQ: solu\u021bia ar putea fi deja acolo. Ghid pentru desc\u0103rcarea \u0219i instalarea software-ului GeoStru. Actualiz\u0103ri: cu noul sistem Smart Update software-ul&hellip;<\/p>\n","protected":false},"author":216,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-microsite.php","meta":{"footnotes":""},"class_list":["post-874","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages\/874"}],"collection":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/users\/216"}],"replies":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/comments?post=874"}],"version-history":[{"count":4,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages\/874\/revisions"}],"predecessor-version":[{"id":46744,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages\/874\/revisions\/46744"}],"wp:attachment":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/media?parent=874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}