{"id":874,"date":"2020-05-25T08:16:35","date_gmt":"2020-05-25T06:16:35","guid":{"rendered":"https:\/\/support.geostru.eu\/support\/"},"modified":"2026-06-11T16:07:01","modified_gmt":"2026-06-11T14:07:01","slug":"support","status":"publish","type":"page","link":"https:\/\/support.geostru.eu\/ro\/support\/","title":{"rendered":"Ticket de suport"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>INAINTE DE A DESCHIDE UN TICKET TE RUGAM SA CITESTI <span style=\"color: #3b8ced\"><a style=\"color: #3b8ced\" href=\"https:\/\/support.geostru.eu\/ro\/general-terms-and-conditions-of-customer-service\/\" target=\"_blank\" rel=\"noopener\">AICI<\/a><\/span><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><strong>S-ar putea ca solu\u021bia la problema ta s\u0103 se reg\u0103seasc\u0103 \u00een sec\u021biunea noastr\u0103 de <span style=\"text-decoration: underline\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"https:\/\/support.geostru.eu\/ro\/faq\/\">\u00eentreb\u0103ri frecvente<\/a><\/span><\/span><\/strong><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"text-decoration: underline\"><span style=\"color: #0000ff\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"https:\/\/www.geostru.eu\/ro\/come-installare-il-software\/\">Cum se instaleaz\u0103 software-ul &#8211; GeoStru EU<\/a><\/span><\/span><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: justify\">DAC\u0102 TREBUIE S\u0102 EFECTUA\u021aI O ACTUALIZARE LA O VERSIUNE MAJOR\u0102 (DE EXEMPLU, DE LA 2024 LA 2025 ETC.), DEZACTIVA\u021aI \u00ceNT\u00c2I SOFTWARE-UL, DESC\u0102RCA\u021aI NOUA VERSIUNE DIN ZONA DVS. DE UTILIZATOR \u0218I CONTINUA\u021aI CU ACTIVAREA ACESTEIA.<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: justify\"><strong>V\u0102 REAMINTIM C\u0102 VERIFICAREA FI\u0218IERELOR, VERIFICAREA REZULTATELOR \u0218I CONSULTAN\u021aA \u00ceN PROIECTARE NU SUNT INCLUSE \u00ceN ASISTEN\u021aA DE BAZ\u0102, CI \u00ceN<span style=\"text-decoration: underline;color: #0000ff\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"https:\/\/www.geostru.eu\/ro\/shop\/suport-ro\/assistenza-gold\/\" target=\"_blank\" rel=\"noopener\"> ASISTEN\u021aA AVANSAT\u0102<\/a><\/span>, CONTRA COST.<\/strong><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: justify\">PENTRU PROBLEME LEGATE DE LICEN\u021a\u0102\/ACTIVARE, TRIMITE\u021aI O SOLICITARE LA <a href=\"mailto:office@geostru.eu\">office@geostru.eu<\/a>.<\/h3>\n<h3>DAC\u0102 PLATA A FOST EFECTUAT\u0102 PRIN TRANSFER BANCAR, V\u0102 RUG\u0102M S\u0102 TRIMITE\u021aI O COPIE A CHITAN\u021aEI LA ADRESA <span style=\"text-decoration: underline;color: #0000ff\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"mailto:office@geostru.eu\">office@geostru.eu<\/a><\/span> PENTRU A FINALIZA COMANDA.<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: justify\">Datorit\u0103 volumului mare de solicit\u0103ri de asisten\u021b\u0103 pe care le primim, este posibil s\u0103 dureze mai mult dec\u00e2t de obicei p\u00e2n\u0103 c\u00e2nd ve\u021bi primi un r\u0103spuns de la agen\u021bii no\u0219tri.<\/p>\n<p style=\"text-align: center\"><strong>Aten\u021bie<\/strong><\/p>\n<p style=\"text-align: justify\">Serviciul de asisten\u021b\u0103 este rezervat exclusiv clien\u021bilor care \u00ee\u0219i re\u00eennoiesc licen\u021ba anual. Pentru a verifica starea licen\u021bei dumneavoastr\u0103, v\u0103 rug\u0103m s\u0103 face\u021bi <a href=\"https:\/\/www.geostru.eu\/ro\/upgrade-check\/\">clic aici<\/a>. Pentru mai multe informa\u021bii privind starea actualiz\u0103rilor, face\u021bi <a href=\"https:\/\/www.geostru.eu\/ro\/upgrade\/\">clic aici<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n\n<div class=\"bootstrap-iso\">\n  \n  <div id=\"wpsc_tickets_container\" class=\"row\" style=\"background-color:#FFFFFF !important;color:#000000 !important; border-color:#1C5D8A !important;\"><\/div>\n  <div id=\"wpsc_alert_success\" class=\"alert alert-success wpsc_alert\" style=\"display:none;\" role=\"alert\">\n    <i class=\"fa fa-check-circle\"><\/i> <span class=\"wpsc_alert_text\"><\/span>\n  <\/div>\n  \n  <div id=\"wpsc_alert_error\" class=\"alert alert-danger wpsc_alert\" style=\"display:none;\" role=\"alert\">\n    <i class=\"fa fa-exclamation-triangle\"><\/i> <span class=\"wpsc_alert_text\"><\/span>\n  <\/div>\n  \n<\/div>\n\n<!-- Pop-up snippet start -->\n<div id=\"wpsc_popup_background\" style=\"display:none;\"><\/div>\n<div id=\"wpsc_popup_container\" style=\"display:none;\">\n  <div class=\"bootstrap-iso\">\n    <div class=\"row\">\n      <div id=\"wpsc_popup\" class=\"col-xs-10 col-xs-offset-1 col-sm-10 col-sm-offset-1 col-md-8 col-md-offset-2 col-lg-6 col-lg-offset-3\">\n        <div id=\"wpsc_popup_title\" class=\"row\" style=\"background-color:#0473AA !important;color:#FFFFFF !important;\" ><h3>Titlu fereastr\u0103 modal\u0103<\/h3><\/div>\n        <div id=\"wpsc_popup_body\" class=\"row\">Eu sunt corp!<\/div>\n        <div id=\"wpsc_popup_footer\" class=\"row\" style=\"background-color:#F6F6F6 !important;\">\n          <button type=\"button\" class=\"btn wpsc_popup_close\">\u00cenchide<\/button>\n          <button type=\"button\" class=\"btn wpsc_popup_action\">Salveaz\u0103 modific\u0103rile<\/button>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<!-- Pop-up snippet end -->\n\n<script>\n  var wpsc_setting_action = 'init';\n<\/script>\n\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] INAINTE DE A DESCHIDE UN TICKET TE RUGAM SA CITESTI AICI [\/vc_column_text][vc_column_text css=&#8221;&#8221;] S-ar putea ca solu\u021bia la problema ta s\u0103 se reg\u0103seasc\u0103 \u00een sec\u021biunea noastr\u0103 de \u00eentreb\u0103ri frecvente [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Cum se instaleaz\u0103 software-ul &#8211; GeoStru EU [\/vc_column_text][vc_column_text css=&#8221;&#8221;] DAC\u0102 TREBUIE S\u0102 EFECTUA\u021aI O ACTUALIZARE LA O VERSIUNE MAJOR\u0102 (DE EXEMPLU, DE&hellip;<\/p>\n","protected":false},"author":216,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-microsite.php","meta":{"footnotes":""},"class_list":["post-874","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages\/874"}],"collection":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/users\/216"}],"replies":[{"embeddable":true,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/comments?post=874"}],"version-history":[{"count":3,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages\/874\/revisions"}],"predecessor-version":[{"id":45309,"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/pages\/874\/revisions\/45309"}],"wp:attachment":[{"href":"https:\/\/support.geostru.eu\/ro\/wp-json\/wp\/v2\/media?parent=874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}