Welcome to our Customer support service. If you’re having any trouble in using our products please open a ticket and we’ll reply to you in the shortest time.
Basic assistance (provided through this ticket service with email notifications) is included in the price of all GEOSTRU programs, valid within a year after purchase (or upgrade service renewal). The assistance provided solely concerns the resolution of any problems concerning the technical features of the software currently in production. This sercive does not include consultancy serices taht can be agreed separately.
Customers with versions currently in production “being updated”
Customers with active upgrades will have priority to our customer support service and we will do our best to reply within 24h.
YOU CAN CHECK THE STATE OF YOUR SOFTWARE FROM HERE
Customers that are no longer in the upgrade period.
They may request customer support for a certain fee – contact us for further details.
What to indicate to receive customer support
- Version of the software
- Operating system of the PC where the software is installed
- Detailed description of the problem
- Eventual attachments must be compressed in *.zip format and be smaller than 4MB. ONLY ATTACHMENTS IN *.ZIP FORMAT WILL BE CONSIDERED
- REQUESTS MISSING ONE OF THE ABOVE INFO REQUESTED WILL NOT BE TAKEN INTO CONSIDERATION!