THE ANSWER TO YOUR QUESTION MAY BE IN OUR FAQs
IF YOU NEED TO UPGRADE TO A MAJOR RELEASE (FOR EXAMPLE, FROM 2024 TO 2025, ETC.), FIRST DEACTIVATE THE SOFTWARE, DOWNLOAD THE NEW VERSION FROM YOUR USER AREA, AND THEN ACTIVATE IT.
PLEASE NOTE THAT FILE CHECKS, RESULT CHECKS AND PROJECT CONSULTANCY ARE NOT INCLUDED IN THE BASIC SUPPORT PACKAGE BUT ARE PART OF THE ADVANCED SUPPORT PACKAGE, WHICH IS SUBJECT TO A FEE.
FOR ISSUES RELATING TO LICENCES OR ACTIVATION, PLEASE SEND AN EMAIL TO office@geostru.eu.
IF PAYMENT WAS MADE BY BANK TRANSFER, PLEASE SEND A COPY OF THE RECEIPT TO office@geostru.eu SO THAT WE CAN COMPLETE YOUR ORDER.
Due to the high volume of support enquiries we receive, it may take longer than usual to receive a response from our agents.
Please note
The support service is available exclusively to customers who renew their licence annually. To check the status of your licence, please click here. For more information on the status of updates, click here