GeoStru Technical Support
Before opening a ticket, please read the terms and conditions of the support service: many answers are already in our FAQ.
Before opening a ticket
- Check the FAQ: the solution may already be there.
- Guide to downloading and installing GeoStru software.
- Updates: with the new Smart Update system the software updates itself, with no need to deactivate and reactivate; the latest version is always available in your user area.
When you don’t need a ticket
- Licenses and activations: write to office@geostru.eu.
- Payment by bank transfer: send a copy of the receipt to sales@geostru.eu so we can close your order.
- File checking, results verification and design consultancy: not included in basic support — see our paid advanced support.
The support service is reserved for customers with an annually renewed update plan — check your license status · updates status
Due to the high volume of requests, response times may be longer than usual.
To open a new ticket, enter the email address linked to your license: we will check that your annual update plan is active.