When starting the software, the message ‘Unable to start the application. Contact supplier’.

To start the software you need to go to the directory where it is installed and start it from there. Directory C:\Users\Nome utente\AppData\Local\Apps\2.0\J5KQQ6Q5.5XM\HAJ7Q5CG.O6V\slop..tion_8dede8a7fd655370_0001.0000_d228a103d6044420 Where in User name is the name of the user connected to his PC and all alphanumeric codes change according to the PC (so they vary according to the example above). Inside…

How can I change the units of measurement in Slope?

To change the units of measurement in Slope Stability – Slope, go to Preferences and then International Setup: The window for setting the units will open: Once the desired units have been selected, press OK. Please note that the software must be restarted for changes to take effect! N.B.: the units of measurement must be…

How to insert lithological patterns (TEXTURE)

How to insert lithological patterns (TEXTURE) A new window will open, inside of which you need to click the three dots next to the various textures: Another window will open, and you will need to go to This PC, Local Disk C, Geostru 2019/2020/2021/2022: Inside this folder, you will find the various patterns. You will…

I uninstalled a software without deactivating it and reinstalled it on another PC. Now, I can’t activate it anymore because the other license is in use

When purchasing a GeoStru software, you are provided with 2 licenses to activate the programs on two different workstations simultaneously. If you uninstall a software from a PC without deactivating it first, the license used for that machine might be lost, so it is recommended to deactivate the software first. If you happen to lose…

The PC on which the software was installed is broken, and I couldn’t access it to deactivate it. Now, I am unable to activate my second license on a new PC.

When purchasing a GeoStru software, you are provided with 2 licenses to activate the programs on two different workstations simultaneously. If you no longer have access to the software to deactivate it because the PC is damaged to the extent that the correct startup of the operating system cannot be restored, resulting in data loss,…

Installation

In order to install the software, you need to access “USER,” and then “User Area.” On this page, in the bulletin board section, you will find the list of owned software with the “Download” link. By clicking it, you will download the setup. You should right-click on the setup file and select “Run as administrator.”