The activation dialog does not open when I open the software
To open the blue dialog box where you need to enter the license key, you need to go to the ‘?’ or ‘HELP’ menu, depending on the program, and click on ‘Registration’
I am not in compliance with the update plan, and I have an outdated version of the software. Can I uninstall it, reinstall it, and activate it on a new PC?
No, the software activation process falls under the Web and Data Services mentioned in Article 6 of the End User License Agreement, which the user agrees to when installing the program. If installed on a specific machine, it will work until it is deactivated or uninstalled. However, if you are in compliance with the update…
When I click on the .exe file to start the installation, nothing happens
The issue is most likely related to the lack of updates for the operating system, which marks the installation file as a potential threat. You need to check if your operating system has the ‘Reputation-based protection’ enabled. Go to ‘Settings’ from the Windows Start menu. Select “Privacy and safety” then “ Windows safety “ In…
Renew
The renewal of a software product should be made annually, and the cost is equal to 10% of the software’s purchase price per year. The update allows us to: To renew, you should go to ‘USER,’ ‘User Area.’ Here, you will find the list of owned software with a ‘Renew’ button next to it. Once…
I want to transfer the licenses to another PC, how can I do it?
The first thing to do is make sure that the software is up to date; if it’s not, this procedure cannot be performed. To transfer the licenses, you must first DEACTIVATE them. To do this, you need to open the software and go to ‘?’ ‘Registration’. A blue dialog box will open, inside which you…
Due to the breakdown of my notebook, I need to recover the software applications I have purchased.
To retrieve the installation files and activate the software, you need to access the restricted area on geostru.eu, select ‘User’ from the menu at the top right, and then go to ‘User Area.’ Access to the user area is guaranteed for customers who annually renew their software licenses and services. If the renewal is not…
When starting the software I get an error message stating Unable to load DLL vdrawgl.dll
It is necessary to download and install the following Windows updates from the official Miscrosoft page: https://www.microsoft.com/en-US/download/details.aspx?id=26999 Download only the vcredist_x86.exe and vcredist_x64.exe file and start the installation in the following sequence before vcredist_x86.exe followed by vcredist_x64.exe. If you have current versions of Microsoft C++ Redistributable installed it is necessary to uninstall it before installing…
In the calculation the thrust, does MDC always take the friction angle between terrain and retaining wall into account?
The program calculates two thrusts: one in which it considers the upstream face of the wall as the thrust plane, in this case it always considers the ground-wall friction angle. The other, used for global verifies, which has as its thrust plan the ideal one that passes through the upstream extrados of the foundation; in…
Does the software allow verification in an undrained condition?
Yes, to enter the short-term parameters you need to access the stratigraphy window, set the shear resistance angle equal to zero, report the undrained cohesion on the cohesion column, report on the saturated weight on the P.U.V. column.
The software goes error, the message is “Null overturning moment”.
Check the value of cohesion, in the calculation of horizontal pressures the software takes into account the cohesive contribution:sh (z) = sv (z) Ka-2cKa ^ 0.5sh (z) = horizontal pressuresv (z) = vertical pressureKa = active thrust coefficientc = cohesion